BV88 Privacy Policy

1.Introduction

BV88 ("the Platform", "we", "us", "our") is committed to handling the personal data of our players with care and transparency. This Privacy Policy explains who we are, what personal data we collect when you use the BV88 platform, why we need it, how we use it, and what rights you have in relation to that data.

This policy applies to all players who use BV88, including those who access sports betting markets for cricket, Pakistan Super League (PSL), T20 internationals, football, and esports, as well as those who use the casino, live dealer tables, slot games, bingo, or the game lobby.

BV88 is an online entertainment platform designed primarily for adult players in Pakistan. We recognise that the people using our platform trust us with their personal information, and we take that responsibility seriously. We do not use your data for purposes beyond what is described in this policy, and we do not sell it to third parties.

If you have any questions about this policy or want to exercise any of your data rights, you can contact our support team at any time. Details are in Section 13 at the end of this document.

2.Data We Collect

BV88 collects different categories of personal data depending on how you interact with the platform. The main categories are:

BV88 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for a responsible gaming self-exclusion request, in which case such data is handled with additional care and used only for that specific purpose.

3.How We Use Your Data

The personal data BV88 collects is used for specific, legitimate purposes. We do not use your data in ways that you would not reasonably expect. The main purposes are:

• Account management: Creating and maintaining your BV88 account, verifying your identity, and keeping your account details accurate and up to date.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, mobile wallets, and cards safely and accurately.
• Fraud prevention and security: Detecting and preventing unauthorised account access, payment fraud, money laundering, and other prohibited activity.
• Platform improvement: Analysing how players use BV88 — including which sports markets, casino games, slots, and betting products are most popular — so we can improve the platform experience.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with your account or transactions.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gaming and, where necessary, applying protective measures such as deposit limits or account restrictions.
• Communications: Sending you important account notifications, transaction confirmations, and — where you have opted in — promotional updates about BV88 offers and events. You can opt out of marketing communications at any time.

4.Legal Basis for Processing

BV88 processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide the BV88 service you have signed up for, including account management, bet settlement, and payments.
• Legitimate interests: BV88 has a legitimate interest in preventing fraud, maintaining platform security, and improving our services — provided these interests do not override your fundamental rights.
• Legal obligation: Certain data processing is required to comply with applicable legal obligations, including anti-money laundering checks and identity verification requirements.
• Consent: Where BV88 relies on your consent — for example, to send you marketing emails — you have the right to withdraw that consent at any time by contacting support or updating your notification preferences in your account settings.

5.Sharing Your Data

BV88 does not sell or rent your personal data to third parties. However, there are limited circumstances in which we may share your data with trusted parties:

• Payment processors: To complete your PKR deposits and withdrawals, BV88 shares necessary transaction data with payment service providers including JazzCash, Easypaisa, Raast, and banking partners. These parties process your data only as required to complete your transaction.
• Game providers: For casino, live dealer, and slot game products, limited technical data may be shared with the game provider to load the game and record results.
• Identity verification services: BV88 may use third-party KYC (Know Your Customer) services to verify your identity documents. These providers are bound by strict data protection obligations.
• Fraud and security services: To detect and prevent fraud, BV88 may share technical data — such as IP addresses and device fingerprints — with security and fraud prevention partners.
• Legal authorities: If required by applicable law or a valid legal process, BV88 may disclose your personal data to law enforcement or regulatory authorities.

6.Payment Data

All financial transactions on BV88 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, a bank account, or a card, the following applies:

• BV88 does not store your full card numbers, mobile banking PINs, or online banking passwords on our servers at any point.
• Payment processing is handled through secure, encrypted channels. The payment data shared with providers is limited to what is strictly necessary to authorise and complete your transaction.
• BV88 retains records of the amount, date, payment method type, and outcome of each transaction for account management, fraud prevention, and compliance purposes.
• You may be asked to verify ownership of a payment method before a withdrawal is processed, particularly if the method has not been used for a prior deposit.

If you notice any transaction on your BV88 account that you do not recognise, contact support immediately at [email protected] so the account can be reviewed and, if necessary, secured without delay.

7.Cookies & Tracking Technologies

BV88 uses cookies and similar technologies — including local storage and session tokens — to make the platform work properly and to improve your experience. Here is a summary of the types of cookies BV88 uses:

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some parts of BV88 function, including saved preferences and platform performance features.

8.Data Retention

BV88 keeps your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or compliance obligations. In practice, this means:

• Active account data — including your registration details, betting history, and transaction records — is retained for as long as your account remains open.
• Following account closure, BV88 retains certain records for a minimum period required for legal, fraud prevention, and dispute resolution purposes. This period is typically several years from the date of closure.
• Identity verification documents are retained for the period required by applicable anti-money laundering and KYC obligations.
• Marketing preference records and opt-out requests are retained indefinitely to ensure BV88 does not contact you again after an opt-out.

Once the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you.

9.Data Security

BV88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and BV88 servers.
• Encrypted storage for sensitive personal data including identity documents and financial records.
• Strict internal access controls ensuring that only authorised BV88 personnel can access player data, and only where required for their specific role.
• Regular security reviews and vulnerability assessments of the BV88 platform.
• Two-factor authentication options for player accounts to add an additional layer of protection against unauthorised login.

10.Your Data Rights

As a BV88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a description of your request.

11.Minors & Age Verification

BV88 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. As part of the registration process, you are required to confirm that you are of legal adult age. BV88 may request identity documents — such as a copy of your CNIC or passport — to verify your date of birth before or after your first deposit.

If BV88 discovers or has reason to believe that a player is under the age of 18, the account will be suspended immediately, any bets placed will be voided, and any deposited funds will be returned to the original payment method after verification of ownership.

If you are aware of a minor who may have accessed BV88, please report this to [email protected] as a matter of urgency so appropriate action can be taken without delay. For guidance on keeping gaming safe within your household, visit our Responsible Gaming page.

12.Policy Updates

BV88 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable laws, or improvements to our data practices. When we make material changes, we will update the "Last updated" date shown at the top of this page.

We recommend checking this page periodically so you are always aware of how BV88 handles your data. Continued use of the BV88 platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using BV88 and may request account closure by contacting support.

13.Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how BV88 has handled your personal information, please get in touch with our support team. We are available around the clock to assist.

Email: [email protected]

Please include your registered account username or email address in any privacy-related enquiry so the team can locate your records efficiently. For general account or platform queries, visit our FAQ page. For questions about responsible gaming tools and self-exclusion, visit our Responsible Gaming page.